Privacy & Data Protection Notice

Last Updated: October 2026

Hampstead Garment Care (“we”, “our”, “us”) is committed to respecting your personal privacy and protecting the personal data you share with us. This Privacy Notice explains how we collect, use, store, and safeguard your information when you visit our website, use our online booking platform, or engage with our collection and delivery services.

1. Data Controller Identity

Hampstead Garment Care is the Data Controller responsible for your personal data. Registered Office: 513 Finchley Road, Hampstead, London NW3 7TD. For any data protection enquiries, you can contact our Data Privacy Contact at londondrycleaningcompany@gmail.com or call 020 7794 9096.

2. Information We Collect

We only collect personal data that is strictly necessary to fulfill your garment care orders and communicate service updates. This includes:

• Identity & Contact Details: Name, phone number, email address, collection/delivery address, and postcode.
• Transaction & Order Data: Details of items cleaned, service history, special garment care instructions, and booking preferences.
• Financial Data: Payments processed securely via PCI-compliant payment gateways. We do not store raw credit/debit card numbers on our website servers.
• Technical & Analytics Data: IP address, browser type, and anonymised site usage statistics collected via functional cookies.

3. Lawful Basis & Purpose for Processing

We process your data under the following lawful bases under UK GDPR:

• Contractual Necessity: To fulfill collection, cleaning, delivery, and customer support for your orders.
• Legitimate Interests: To improve our workshop operations, send essential service updates, and maintain business accounting records.
• Legal Obligation: To comply with UK tax, financial, and statutory record-keeping requirements.

4. Data Sharing & Third-Party Processors

We respect your privacy and never sell, rent, or trade your personal data to third parties for marketing purposes. We only share limited operational data with trusted service providers who process data strictly on our behalf under legal confidentiality agreements (e.g., our secure booking platform software, payment processors, and automated SMS order notification tools).

5. Data Retention & Security

We retain transaction records for a period required by UK tax laws (typically up to 6 years) or as long as necessary to maintain your active customer account. We implement robust physical, technical, and organizational security measures to protect your personal data against unauthorized access, loss, or disclosure.

6. Limitation of Liability for External Links & Platforms

Our website or booking system may contain links to external third-party sites or mapping services (such as Google Maps or WhatsApp). We accept no responsibility or legal liability for the privacy policies, practices, or content of external third-party platforms once you navigate away from our domain.

7. Cybersecurity & Force Majeure Limitations

While we implement industry-standard security safeguards to protect our website and database, no digital transmission or internet storage is 100% secure. To the fullest extent permitted by UK law, we shall not be liable for any unauthorized access, security breaches, malware infections, cyber-attacks, or data losses resulting from events beyond our reasonable technical control or third-party infrastructure failures.

8. Your Statutory Rights Under UK GDPR

Subject to certain statutory exceptions, you have the right to request access to your personal data, request corrections to inaccurate information, request erasure of your data, or restrict processing. To exercise any of these rights, please submit a written request to londondrycleaningcompany@gmail.com.

9. Regulatory Body

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk. However, we appreciate the opportunity to resolve any concerns directly with you first.